Shipping Policy

Welcome to Marine Machinex, your trusted online destination for high-quality boat Engines, Welding machines  and all sorts of Car accessories. We are committed to providing our customers with a seamless shopping experience, including reliable and efficient shipping worldwide. This Shipping Policy outlines important information regarding shipping methods, delivery times, order processing, and other relevant details. Please read this policy carefully before placing your order.

Shipping Methods:

We partner with reputable shipping carriers such as UPS, FedEx and others to ensure fast and secure delivery of your purchases. The available shipping methods are:

1. Standard Shipping: This option provides reliable delivery with a moderate transit time. It is available for both domestic and international shipments.

2. Express Shipping: For customers who require expedited delivery, we offer express shipping. This option ensures the fastest delivery possible and is available for both domestic and international shipments. Please note that additional fees may apply for express shipping.

Shipping Zones and Rates:

We offer worldwide shipping to ensure that customers from different regions can access our products. Shipping rates are determined based on the destination, package weight, and dimensions. During the checkout process, you will be provided with the available shipping options and their corresponding rates for your specific location and order amount.

Order Processing Time:

Once you place an order on our website, please allow 1-2 business days for order processing. Our team will carefully prepare and pack your items to ensure they arrive in excellent condition.

Shipping Time:

The shipping time refers to the duration it takes for your order to reach its destination from the time it leaves our warehouse. The estimated shipping time may vary depending on factors such as the destination, shipping method chosen, customs clearance processes, and unforeseen circumstances. Please note that these are estimated times and are not 100% guaranteed. The typical shipping times are as follows:

– Domestic Shipping: 3-5 business days
– International Shipping: 5-8 business days

Please note that these shipping times are subject to change based on external factors beyond our control. We will make every effort to keep you informed of any significant delays or issues that may affect the delivery of your order.

Order Tracking:

Once your order has been shipped, you will receive a confirmation email containing a tracking number and instructions on how to track your package. You can use this tracking number to monitor the progress of your shipment on the carrier’s website.

Customs and Duties:

For international shipments, please be aware that your order may be subject to customs duties, taxes, or other fees imposed by the destination country. These charges are beyond our control and are the responsibility of the customer. It is recommended to check with your local customs office to understand any potential fees that may apply to your order. Failure to pay these fees may result in your order being returned to us or held by customs.

Shipping Address:

Please ensure that the shipping address provided during the checkout process is accurate and complete. We will not be responsible for any delays or non-delivery caused by an incorrect or incomplete address. If you need to make any changes to your shipping address after placing the order, please contact our customer support team as soon as possible.

Lost or Damaged Shipments:

While we strive to ensure that your order reaches you in perfect condition, unforeseen circumstances may occur during transit. In the event that your shipment is lost or damaged, please contact our customer support team immediately. We will work with the shipping carrier to investigate and resolve the issue to your satisfaction.

Returns and Exchanges:

For information on our returns and exchanges policy, please refer to our dedicated Returns Policy, which can be found on our website.

If you have any questions, concerns, or require assistance with your order, please don’t hesitate to contact our customer support team. You can reach us via email at sales@outboardmasters.com or by phone at +1(510) 422-5090. Our team is available during our business hours to provide prompt assistance and address any shipping-related inquiries.

Please note that this Shipping Policy is subject to change without prior notice. It is your responsibility to review this policy periodically for any updates.

Thank you for choosing Marine Machinex. We appreciate your business and look forward to serving you with top-quality Boat Engines and other accessories.